Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email.

Take guests' details and allocate their rooms.

Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests.

Inform guests of the hotel/motel's services and facilities, policies and procedures.

Provide tourist information to guests.

Make reservations for sightseeing tours, restaurants, the cinema and live entertainment.

Deal with enquiries and requests from guests.

Take messages for guests.

Finalise guests' bills and issue receipts upon payment.

Arrange accommodation for guests travelling to other destinations.

Perform cashier duties and exchange foreign currency.

Place guests' possessions in a safe if requested.

Coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries.

Follow in-house procedures to help ensure the security of guests and employees.

Perform general secretarial duties, such as preparing correspondence and attending to a switchboard.