Front Desk Attendant for Foreign Recruiters

Duties & Responsibilities

(Receptionist)

• Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email.
• Take guests' details and allocate their rooms.
• Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests.
• Inform guests of the hotel/motel's services and facilities, policies and procedures.
• Provide tourist information to guests.
• Make reservations for sightseeing tours, restaurants, the cinema and live entertainment.
• Deal with enquiries and requests from guests.
• Take messages for guests.
• Finalise guests' bills and issue receipts upon payment.
• Arrange accommodation for guests travelling to other destinations.
• Perform cashier duties and exchange foreign currency.
• Place guests' possessions in a safe if requested.
• Coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries.
• Follow in-house procedures to help ensure the security of guests and employees.
• Perform general secretarial duties, such as preparing correspondence and attending to a switchboard

employ foreign workers